Computer Help Desk Outsourcing Services

EDO is a Help Desk Solution Provider

Help Desk Services are becoming more important as business, government, and military organizations right size, streamline, and update using new process models.

Typical Help Desk Problems

Many help desks are straining under the burden of:

• Supplying enhanced computer support on shrinking budgets.
• Supporting increasingly complex customer support requirements.
• Maintaining the expanding distributed computing model.
• Supporting core business initiatives while supporting customers.
• Keeping ahead of the competition.
• Staffing, administering, and maintaining a help desk or call center.

EDO's Help Desk Services are supported by in-depth computer systems, programming, electrical engineering, business management, Internet & Intranet development, and Quality Assurance (QA) expertise.

What our Help Desk Provides

Our Help Desk technical support solutions provide the mechanism to:

• Improve your overall computer utilization.
• Improve customer satisfaction.
• Furnish the complex computer support required by the distributed computing model.

• Provide consistent customer support across all business areas and applications.
• Reduce your computer related capital budget.
• Help control your computer environment's total cost of ownership.

EDO's Help Desk solutions are based on proven engineering technologies and business methodologies.

Our help desk services cover a broad range of support solutions that include:

EDO's Help Desk Staff

Uses phone, e-mail, the Internet, Virtual Private Networking (VPN), and Fax to interact with customers and deliver a positive experience that builds long-term customer relationships.

• Help Desk Consulting
• Customer satisfaction programs
• RMA support
• Pre and post sales support
• Assistance with custom/vertical and office productivity/utility applications
• Support for computer hardware, networking, Internet, wireless, dial-up, and DSL
• Equipment repair
• Customized web site support

EDO provides custom help desk solutions that incorporate skills/knowledge-base call routing and distribution. Our in-house developed call tracking and management system is Web based, uses Microsoft SQL Server, and enables us to provide customizable solutions that include branding and reporting options. We also offer client's the capability to monitor their specific customer support data.

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